Please note – there was an issue with our May 2016 billing and some customers may receive more than one statement. If this is the case, please pay the statement that has your current monthly garbage cart charge on it (as opposed to any other statements that are just for bulky item pickups, past-due charges, etc). We apologize for any inconvenience that this has caused. You can contact our office at (707) 255-5200 with any questions.
Visit our Napa Payment Center!
Stop by the Napa Payment Center at 592 Lincoln Ave. NRWS & NCRWS customers can make bill payments, sign up for services, and get additional recycling information. Office hours are Monday-Friday, 8:30am-12pm & 1pm-4pm.
CONVENIENT PAYMENT OPTIONS
Customers may pay their monthly bill in the following convenient ways:
- Credit Card – pay your bill online -Visa & MasterCard accepted. Here are detailed instructions on how to sign up and make credit card payments. You can also save paper and sign up for electronic statements through the online bill pay system. If you receive your statement electronically, you can still view our monthly announcements on our Bill Insert page. Please allow 1-2 business days for online payments to be posted to the account.
- EasyPay automatic withdrawal from checking
- Cash, check or credit card at NRWS/NCRWS office, 820 Levitin Way (Contact info)
- Cash, check or credit card at our Napa Payment Center, 592 Lincoln Ave.
- Credit card by phone (please no payments by fax)
- Check or money order by mail:
NRWS NCRWS PO Box 981178 PO Box 187 West Sacramento, CA 95798-1178 Rodeo, CA 94572
At any time during the year, a residential customer may make a lump sum payment for 12 months of service and receive a 5% discount.
If you pay your bill electronically, please remember to update the information to reflect your NRWS/NCRWS account number and mailing address.
IS YOUR INVOICE BEING PAID BY A THIRD PARTY?
We have noticed that there are businesses remitting our customers’ payments owed for waste collection services. These businesses collect from the customer the amount owed on the invoice and charge an additional fee for remitting the invoiced amount to us. Please be advised that we do not endorse, authorize or approve this practice. These businesses do not always inform us of which account to apply the payments, and they sometimes provide incorrect account information, making it impossible for us to properly credit your account. Any errors intentional misconduct, miscommunication, lack of communication or other problems arising from the use of such businesses are at your risk.
Why take a chance and why pay more? Use one of the convenient payment options described above.
Other Frequently Asked Questions:
Q: How do I sign up for automatic payments?
A: You can sign up for automatic credit card or e-check payments, as well as sign up for electronic statements and reminders, through our online bill pay system (above). Please contact our office with any questions.
Q: Where do I mail payments?
A: Please send payments to the address on your billing statement – the addresses are also listed above. If you pay your bill through your bank, please remember to update the information to reflect the address.
Q: On NRWS bills, why do I make my check to “City of Napa – Collections” or “NRWS – Collections?”
A: “City of Napa – Collections” and “NRWS – Collections” refer to the COLLECTION of recycling, compost, and trash. You were not sent to a collection agency. We apologize for any confusion.
Q: Can I pay my bill in person at any locations in Napa?
A: Yes, all NRWS and NCRWS customers can make payments in person at our Napa Payment Center at 592 Lincoln Ave. or our main office at 820 Levitin Way (end of Tower Road). Customers can also sign up for automatic or one-time online payments on the link above. Call (707) 255-5200 for more information.
Q: As an NRWS customer, what happens if I pass a bad check?
A: Please be careful – because this may now cost you three times as much. The Napa City Council recently adopted a new policy resolution that allows the City of Napa to penalize any person who passes a check on insufficient funds the equivalent of three times the amount of the check if the City is compelled to bring the check issuer to court.The Napa Municipal Code, the California Civil Code, and the Uniform Commercial Code provide that the new penalty schedule shall be as follows:
1. Not to exceed $25 for the first offense;
2. Not to exceed $35 for the subsequent offense; and
3. Up to three times the amount of the check with certified demand for payment. For example: If your garbage bill is $50 and you issued a $50 bad check, you can be penalized $50 x 3 = $150.00.If you have any question or clarification on this new policy resolution, please call the City’s main Revenue Collection Division at (707) 257-9508 for assistance.
Q: I have multiple accounts linked to the same password – how do I update the password for all accounts?
A: You can update passwords in our bill pay system – please note that if you have more than one account linked to your sign on, you must update each individual account password in order to maintain the link.
Q: How do I sign up for garbage/recycling/compost service?
A: To sign up for service, please call 707 255-5200 or stop by one of our 2 offices. Once service is set up, you can pay your bill online.