Now Hiring for our Compost Operations Manager position (Yolo location) and Customer Service Representative position (Napa location):
POSITION: Compost Operations Manager
LOCATION: Northern Recycling, LLC, 44692 County Road 28H, Woodland, CA 95776
REPORTS TO: General Manager, Resource Manager
JOB TYPE: Full-time
WORKPLACE TYPE: On-Site
SALARY: $80,000 – $100,000 yearly salary, depending on experience
START DATE: Spring 2023 – flexible start date, preferably as soon as possible
Send resumes to Will Kelley at [email protected]
Job Summary: Northern Recycling, LLC is currently seeking a Compost Operations Manager to join our Operations Team. We are seeking a candidate with experience and knowledge managing all aspects of composting operations, including but not limited to organics pre and post processing, daily material processing, supervision of employees, maintaining safety standards, and compliance with environmental and governmental regulations.
This position will assist the Resource Manager, General Manager, and Site Foreman with overseeing all aspects of the compost facility located at the Yolo County Central Landfill (YCCL). This includes two onsite compost facilities: compost facility 1 (CF1) which consists of an anerobic digester, and compost facility 2 (CF2) which is a recently developed state-of-the-art covered aerated static pile (CASP) facility. The primary role of this position is to manage the day-to-day operations at CF1 and CF2, including supervision of the compost equipment operators, and to ensure material is being processed efficiently and to all operating best management practices (BMPs). The Compost Operations Manager may also assist with maintaining compliance with environmental regulatory standards and interacting with regulatory bodies, including but not limited to the Yolo Solano Air Quality Management District (YSAQMD), the Central Valley Regional Water Quality Control Board (CVRWQCB), CalRecycle and the Yolo County Local Enforcement Agency (LEA). This position will provide support to the Resource Manager and General Manager and may be given additional tasks, projects, and responsibilities.
About Northern Recycling, LLC
Northern Recycling provides construction and demolition processing and recycles green material, food waste, wood waste, and agricultural waste to create compost, mulch, and biomass fuel. Northern Recycling, LLC was founded in 2008 by four families, whom together, have over 320 years of experience in the waste industry. Our families have roots in waste management, dating back to the early 1900s when garbage collection services were provided by horse-drawn cart and salvageable food scraps were used to feed pigs and chickens. Northern Recycling began its operations in Zamora, California with just four employees, and in four short years was processing just shy of 100,000 tons per year. In 2022, Northern Recycling opened a brand new, state-of-the-art covered aerated static pile (CASP) composting facility, expanding the region’s composting capacity by over 100,000 tons per year. Northern Recycling has grown to 30+ employees and now manages close to 200,000 tons of organic material per year, accepting material from Yolo County, the City of Fairfield, Napa County, Sacramento City and County, the City of Folsom, the City of El Dorado Hills, Cal Waste, and Paradise County. We are proud to transition from traditional windrow composting to a highly advanced CASP system where we can compost more efficiently, reduce air emissions, and create high quality compost for the community.
Essential Duties & Responsibilities
Oversee all aspects of pre- and post- processing of organic material delivered to the facility
The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
Climb up and down compost piles frequently and travel across rough, uneven or rocky surfaces at the facility
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is located at a recycling/transfer station that processes recyclable materials including wood and yard waste, which generates outside noise and air borne particles.
Other Duties & Responsibilities
Occasional travel may be required (in particular to affiliated site in Napa County).
Perks & Benefits
Full benefit package including medical, dental, vision, and 401K
This Job Description is intended to specify each position’s unique duties and qualifications, which are in addition to all general Northern Recycling’s requirements.
Northern Recycling, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Customer Service Representative, Napa Recycling & Waste Services
Summary:Napa Recycling & Waste Services is the local recycling, compost, and garbage service provider for the City of Napa, California, and the operator of the award-winning Napa Recycling & Composting Facility.
Napa Recycling is hiring a Customer Service Representative that will ensure all customers receive consistent, high-quality service established by the policies and procedures of the Customer Service Center. Provides support and coverage to Operations, Accounts Receivable in both our Napa and American Canyon locations as well as the City of Napa Scale House. Shifts and office sites vary with rotating desks and potential for overtime, weekend, and holiday work.
To apply, please send cover letter and resume to [email protected] Application deadline is March 30, 2023.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Essential duties and responsibilities may include but are not limited to, the following:➢ Possess fundamental knowledge regarding all dimensions of residential, commercial, and industrial company services provided. Acquire knowledge of customer related databases.➢ Be primary contact to respond and resolve customer inquiries, complaints, and order requests in a timely, accurate and professional manner.➢ Perform follow-up calls regarding customer inquiries, complaints and orders to assure follow-through, completion and satisfaction.➢ Educate current and prospective customers about all company services provided.➢ Set-up and maintain accurate and timely customer profile records for all residential and commercial customer interactions.➢ Review daily CSR work in accounts via reports and spreadsheets for trackable data ensuring corrections are made prior to any errors effecting the customer billing or account.➢ Meet daily accuracy goals, handling a high inbound volume of 60-120 calls per day, on a consistent basis and multiple daily tasks.➢ Provide service to front counter walk-in customers as needed; process payments and all service requests within the CSC standards; process all daily A/R spreadsheets and paperwork.➢ Project a knowledgeable, enthusiastic, positive behavior that encourages customer confidence and reflects the professional image desired by NRWS.
OTHER DUTIES AND RESPONSIBILITIES:➢ Accounts receivable➢ Dispatching➢ Cover Weigh Station traffic➢ Route Audits➢ Perform other duties as assigned.➢ Ability to be flexible with rotating duties and shifts
MINIMUM QUALIFICATIONS, EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS➢ Excellent communication, organizational, problem-solving, telephone and follow-up skills➢ Demonstrated and strong customer service skills with excellent judgment and problem resolution skills and ability.➢ Ability to turn an irate customer into a happy one.➢ Excellent verbal communications skills.➢ Basic computer knowledge➢ Minimum of one year Call Center experience required➢ Bilingual skills helpful➢ Successfully pass drug test
WORK EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:➢ High School diploma➢ One year experience in related field
ABILITY TO:Establish and maintain positive and effective working relationships. Communicate effectively with customers and coworkers. Has a good attendance history and reports to work on time every day.
PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position often requires long periods of sitting and repetitive motion for common office tasks, with the freedom to move around at will.
WORK ENVIRONMENT & COMPENSATION:This position works primarily in a climate-controlled office type environment. Position is located between our Napa Payment Center and American Canyon composting facility that processes recyclables and organics and generates outside noise, odor and air borne particles.
Full Time, exempt, $25.00/hr. with full benefits, including health, dental, vision and life insurance, 401(k) retirement plan with company matching, vacation and PTO, company wellness program.
To apply, please send cover letter and resume to tracy (at) naparecycling.com. Application deadline is March 30, 2023.