Payment Options | Special Policies | Service Deposits | Bill Pay FAQ
Pay Your Bill Online
You can pay your bill and sign up for electronic statements via our secure online bill pay. Please allow 1-2 business days for online payments to be posted to your account.
Napa County Customers: (Account number starts with “13”)
NCRWS P.O. Box 45019 San Francisco, CA 94145-0019
If you need to modify your service level due to COVID-19 impacts, please contact us for assistance.
Is Your Invoice Being Paid by a Third Party? We have noticed there are businesses remitting our customers’ payments owed for waste collection services. These businesses collect from the customer the amount owed on the invoice and charge an additional fee for remitting the invoiced amount to us. Please be advised that we do not endorse, authorize or approve this practice. These businesses do not always inform us of which account to apply the payments, and they sometimes provide incorrect account information, making it impossible for us to properly credit your account. Any errors, intentional misconduct, miscommunication, lack of communication or other problems arising from the use of such businesses are at your risk. Why take a chance and why pay more? Use one of our convenient payment options listed above.
When to Pay Your Bill: Your payment is due when you receive your bill. If we do not receive your payment within 30 days from the date of the statement, your account will be considered past due. If we stop your service for non-payment, you must pay the past due amount and a service deposit before service is reinstated. Residential service customers will also have to pay a $25.00 redelivery fee if containers have been removed due to non-payment (this fee may be adjusted periodically in the Master Fee Schedule adopted by the Napa City Council).
Discount for Advance Payment: Residential customers with individual cart service receive a 5% discount for paying 12 months in advance of service. The credit is applied to your account once the payment is received and appears as a credit on your first statement after the payment is processed. The discount applies to the rates in effect at the time of the payment. If the current rate increases during the 12-month advance payment discount period, the residential customer is responsible for the net impact of any rate changes.
City of Napa Low Income Assistance RateShare Program (available to NRWS customers only): Is your household on a low/fixed income? Do you participate in the PG&E “CARE” program? If so, City of Napa customers are eligible to receive a $10/month discount off your monthly bill. To sign up, please email, fax (707-258-8165) or mail us a copy of your current PG&E bill. More info can be found at www.cityofnapa.org/RateShare.
Insufficient Funds: Any payment returned to us for insufficient funds will be subjected to a bad debt fee not to exceed $25.00 per returned check or as adjusted periodically in the Master Fee Schedule adopted by the Napa City Council.
Vacation Credit Policy: Residential and Commercial customers are eligible for vacation credit two (2) times each calendar year. You must request a minimum of two (2) weeks of continuous stop of service. You must notify us at least one week before the vacation stop occurs. We will credit you for a vacation period of a minimum of two (2) weeks to a maximum of three (3) months. For any stop request that exceeds three (3) months, the contractor will arrange to pick up carts and will reinstate service upon notification.
Cart/Toter Service $60.00 (commercial) or $30.00 (residential)
Drop Box Service First box requires 100% payment in advance, subsequent boxes require 50% of service fee. A credit card # can be provided in lieu of payment.
Bin Service 50% of service fee
Please call us at (707) 255-5200 to discuss any questions or the amount of deposit that will be required for your specific account.
How do I sign up for automatic payments? You can sign up for automatic credit card or e-check payments, as well as sign up for electronic statements and reminders, through our online bill pay system. Please read the Bill Pay page and contact our office with any questions.
Where do I mail payments? Please send payments to the address on your billing statement — the addresses are also listed on our Bill Pay page. If you pay your bill through your bank, please remember to update the information to reflect the address.
On NRWS bills, why do I make my check to “City of Napa MDF Collections” or “NRWS – Collections?” “City of Napa – MDF Collections” and “NRWS – Collections” refer to the COLLECTION of recycling, compost, and trash. You were not sent to a collection agency. We apologize for any confusion.
Can I pay my bill in person at any locations in Napa? Our Napa Payment Center is currently closed but there is a drop box onsite for payments. Otherwise, please use the above options…and remember that you can sign up for automatic or one-time online payments. Call (707) 255-5200 for more information.
As an NRWS customer, what happens if I pass a bad check?Any payment returned to us for insufficient funds will be subjected to a bad debt fee not to exceed $25.00 per returned check or as adjusted periodically in the Master Fee Schedule adopted by the Napa City Council.
I have multiple accounts linked to the same password — how do I update the password for all accounts? You can update passwords in our bill pay system — please note that if you have more than one account linked to your sign on, you must update each individual account password in order to maintain the link.
How do I sign up for garbage/recycling/compost service? To sign up for service, please call (707) 255-5200. Once service is set up, you can pay your bill online.