Payment Options | Special Policies | Service Deposits | Bill Pay FAQ

 

Payment Options

Online Bill Pay
You can pay your bill and sign up for electronic statements via our secure online bill pay. Please allow 1-2 business days for online payments to be posted to your account.

Other options:

  • Easy Pay. To sign up for our Easy Pay system, please call a customer service representative at (707) 255-5200 or use one of our downloadable forms.
  • Cash, check or credit card at our Napa Payment CenterStop by the Napa Payment Center at 598 Lincoln Avenue. NRWS & NCRWS customers can make bill payments, sign up for services, and get additional recycling information. Office hours are Monday – Friday, 8:30am – 5pm.
  • Credit card by phone. Call (707) 255-5200.
  • Check or money order by mail. Send to the proper address listed below. No cash is accepted by mail. Please mail your payments using the return envelope provided. When mailing your payment, write the amount paid in the amount remitted box on the remittance stub and send the stub along with your payment. Please remember to update the information to reflect your NRWS/NCRWS account number and mailing address.
    City of Napa Customers: (Account number starts with “02”)

    City of Napa MDF Collections
    P.O. Box 51015
    Los Angeles, CA 90051-5315

    Napa County Customers: (Account number starts with “13”)

    NCRWS
    P.O. Box 187
    Rodeo, CA 94572

 

Special Policies

Is Your Invoice Being Paid by a Third Party?
We have noticed there are businesses remitting our customers’ payments owed for waste collection services. These businesses collect from the customer the amount owed on the invoice and charge an additional fee for remitting the invoiced amount to us. Please be advised that we do not endorse, authorize or approve this practice. These businesses do not always inform us of which account to apply the payments, and they sometimes provide incorrect account information, making it impossible for us to properly credit your account. Any errors, intentional misconduct, miscommunication, lack of communication or other problems arising from the use of such businesses are at your risk. Why take a chance and why pay more? Use one of our convenient payment options listed above.

When to Pay Your Bill
Your payment is due when you receive your bill. If we do not receive your payment within 30 days from the date of the statement, your account is past due. If we stop your service for non-payment, you must pay the past due amount and a service deposit before service is reinstated.

Insufficient Funds
Effective July 1, 2006, The Napa Municipal Code, the California Civil Code, and the Uniform Commercial Code provide the following penalty schedule for any payment returned to us for insufficient funds. The bad debt fee will not to exceed $25 for first offense, $35 for the subsequent offense, and up to three times the amount of the check with certified demand for payment.

Vacation Credit Policy
Residential and Commercial customers are eligible for vacation credit two (2) times each calendar year. You must request a minimum of two (2) weeks of continuous stop of service. You must notify us at least one week before the vacation stop occurs. We will credit you for a vacation period of a minimum of two (2) weeks to a maximum of three (3) months. For any stop request that exceeds three (3) months, the contractor will arrange to pick up carts and will reinstate service upon notification.

 

Service Deposit Requirement to Start or Restart Service

Cart/Toter Service
$30.00

Drop Box Service
50% of service fee

Bin Service
50% of service fee

Please call us at (707) 255-5200 to discuss any questions or the amount of deposit that will be required for your specific account.

 

Bill Pay FAQ

How do I sign up for automatic payments?
You can sign up for automatic credit card or e-check payments, as well as sign up for electronic statements and reminders, through our online bill pay system. Please read the Bill Pay page and contact our office with any questions.

Where do I mail payments?
Please send payments to the address on your billing statement — the addresses are also listed on our Bill Pay page. If you pay your bill through your bank, please remember to update the information to reflect the address.

On NRWS bills, why do I make my check to “City of Napa MDF Collections” or “NRWS – Collections?”
“City of Napa – MDF Collections” and “NRWS – Collections” refer to the COLLECTION of recycling, compost, and trash. You were not sent to a collection agency. We apologize for any confusion.

Can I pay my bill in person at any locations in Napa?
Yes, all NRWS and NCRWS customers can make payments in person at our Napa Payment Center. Customers can also sign up for automatic or one-time online payments. Call (707) 255-5200 for more information.

As an NRWS customer, what happens if I pass a bad check?
Please be careful, because this may now cost you three times as much. The Napa City Council recently adopted a new policy resolution that allows the City of Napa to penalize any person who passes a check on insufficient funds the equivalent of three times the amount of the check if the City is compelled to bring the check issuer to court. The Napa Municipal Code, the California Civil Code, and the Uniform Commercial Code provide that the new penalty schedule shall be as follows:

  1. Not to exceed $25 for the first offense;
  2. Not to exceed $35 for the subsequent offense; and
  3. Up to three times the amount of the check with certified demand for payment. For example: If your garbage bill is $50 and you issued a $50 bad check, you can be penalized $50 x 3 = $150.00. If you have any question or clarification on this new policy resolution, please call the City’s main Revenue Collection Division at (707) 257-9508 for assistance.

I have multiple accounts linked to the same password — how do I update the password for all accounts?
You can update passwords in our bill pay system — please note that if you have more than one account linked to your sign on, you must update each individual account password in order to maintain the link.

How do I sign up for garbage/recycling/compost service?
To sign up for service, please call (707) 255-5200 or stop by our office. Once service is set up, you can pay your bill online.