Residential monthly rates include weekly collection of solid waste, recyclable materials and co‐collected yard waste and food scraps. Residential rates include one solid waste cart of the selected size, up to four 35‐gallon carts for recyclable materials, and up to four 35‐gallon carts for yard waste/food scraps OR one solid waste cart of the selected size, up to two 95‐gallon carts for recyclable materials, and up to two 95‐gallon carts for yard waste/food scraps. These rates apply to single‐family residences, duplexes, triplexes and multifamily units that have individual weekly cart service for each unit.

View our rates for City of Napa residents (effective August 1, 2019).

View our rates for Napa County residents (effective October 1, 2019).

Please see our Bill Pay page for information on how to pay your bill.

Special Discounts, Credits & Fines

Discount for Advance Payment: Residential customers with individual cart service will receive a 5% discount for paying 12 months in advance of service. Upon receipt of payment, the payment will be applied to your account and will appear as a credit on your statement.

City of Napa Low Income Assistance Program (available to NRWS customers only): Qualifying City of Napa customers can now apply for our Low Income Assistance Program to receive a $10/month discount off your monthly bill.

Insufficient Funds: The California Civil Code and the Uniform Commercial Code provide the following penalty schedule for any payment returned to us for insufficient funds. The bad debt fee will not to exceed $25 for first offense, $35 for the subsequent offense, and up to three times the amount of the check with certified demand for payment.

Vacation Credit Policy: Residential and Commercial customers are eligible for vacation credit one (1) time each calendar year. You must request a minimum of two (2) weeks of continuous stop of service. You must notify us at least one week before the vacation stop occurs. We will credit you for a vacation period of a minimum of two (2) weeks to a maximum of three (3) months. For any stop request that exceeds three (3) months, the contractor will arrange to pick up carts and will reinstate service upon notification.

Service Deposit Requirement to Start or Restart Service

Cart/Toter Service (City of Napa Only): $30.00

Drop Box Service: 50% of service fee

Bin Service: 50% of service fee

Please call us at (707) 255-5200 to discuss any questions or the amount of deposit that will be required for your specific account.